How It Work

Home Phone

For VoIP Home Phone Service, all you need is high-speed Internet connection and an easy-to-connect VoIP adapter for your regular phone at home.A high-speed Internet connection (also known as broadband) is the connection to your home that provides fast Internet access. These Internet connections can be either DSL or Cable from as Internet Service Providers such as AT&T DSL, Comcast Cable or any other high-speed Internet service providers in your area.VoIP phone adapter is a small VoIP device that converts regular (or analog) phone calls into data (or digital) and zips them through your high-speed Internet connection.With VoIP adapter your regular home phone becomes a digital phone with great calling features & digital phone service quality.


Easy Installation

You can start talking with VoIP in only 3 steps.
Connect your existing phone to VoIP phone adaptor.
Connect the VoIP adaptor to your cable/DSL Internet connection.
Start talking. It is that easy..


How VoIP for small business work?

Save on the phone system, and on your phone bill with VoIP for small business. With power of VoIP and the Internet get big business telephony features on a small business budget. Talk free between your offices throughout the world with small business voip solutions.
VOIP as known as Internet Phone Service is the new way to place and receive phone calls. VoIP stands for Voice over Internet Protocol and is a technical way of saying “using the Internet for making telephone calls.”
You don’t have to be technical or computer savvy to use VoIP at the office. Placing a call is exactly the same as with any other regular phone. Just pick up the handset and dial the regular telephone number. It’s that simple. Receiving calls also works the same. The phone will ring just like a regular phone. With VoIP, just pick up the phone and start talking!

What do I need?

All you need is high-speed Internet connection and IP Phone with or without IP PBX system.
A high-speed Internet connection (also known as broadband) is the connection to your office that provides fast Internet access. These Internet connections can be either DSL, Cable or T1 from any high-speed Internet service providers in your area.
IP Phones integrate VoIP technology into a regular-like telephone handset, offering advanced communication features.
With IP phone you get a complete business phone with great calling features and digital phone quality.


Easy Installation

You can start talking with IP Phone in only 3 steps. As easy as 1-2-3…
Connect your existing office PC network cable to the IP phone, disconnecting from the Internet.
Connect the IP phone to your Internet connection. This way your IP phone will have Internet connection even when your PC is not turned on. Start talking. It is that easy..
VoIP phone service is simple to use – you can be up and running within minutes.

IP-PBX Phone Systems

Short for Private Branch Exchange, a PBX is a private telephone network for your business. Users of the PBX share outside lines for making telephone calls external to the PBX.
If you are thinking of migrating to IP PBX system but not sure about it yet, a good way to go is, starting to use IP phones without making changes in your PBX system at the office and replace your old PBX system to IP PBX system when you are totally comfortable with VoIP.
The advances made in VOIP technology, and the ever dwindling price of hardware have enabled the IP PBX phone systems to be more flexible, less expensive, and easier to manage than has ever been possible before. In the past, a PBX system might have been prohibitively expensive for smaller companies and start ups. With IP PBX, your business could run a PBX in-house and present a professional image to your customers and vendors, without the traditional headaches and high cost associated with the PBX technology of the past.
Of course, the IP PBX system includes many other features besides just connecting calls. These include Digital Receptionist, Music on Hold, Time-based Behavior, Voicemail to your email inbox, Support for analog phones (including cordless phones), Support for IP Phones, Message Waiting Indicator, One Touch Voice-Mail Retrieval, Unlimited Nested IVR Menus, Call Transfer, and powerful on-line tool suites for both administrators and users, and much more!



Everything is going IP these days. The same is true for businesses across the world.

What is Fax over IP?

Fax over IP refers to the method and technology of sending fax documents over an IP network. This is different from the way faxes have traditionally been handled. For years the sending and receiving of fax documents has been handled over the PSTN or Publicly Switched Telephone Network. With Fax over IP fax documents by-pass the PSTN completely.This is similar to how VoIP (Voice over IP) works, but requires additional network bandwidth due to the increased size of fax documents.

How does Fax over IP work?

The concept behind how Fax over IP works is very straight forward (especially if you’re already familiar with how VoIP works).
With Fax over IP your fax document is first packetized, then encapsulated in a transport protocol and sent from “Point A” to “Point B”. Point A and Point B are typically fax machines which interface with a Fax over IP gateway or some sort of IP adapter.
These devices allow fax machines to interface with an IP network as well as conduct the digitizing and encapsulating of the fax document. The diagram below shows a typical Fax over IP set-up using a fax over IP gateway.

Cloud PBX Service

VoIP works just like a regular phone with just one key difference – how the phone call actually gets to your business. Instead of using the high priced telephone company’s wiring, VoIP routes your phone calls directly to your telephone using your high speed internet connection. You hear a dial tone and make your phone calls just like you’ve always done. What’s changed is that you don’t pay a big bill to use the phone company’s wires.

How Cloud PBX Works?

How you’re Business Makes and Receives Calls with Cloud PBX?
Taking all of the concepts and features of an analog PBX and hosting them on the Internet allows for ease of use and a greater level of flexibility. All of the features exist on the VoIP provider’s network which eliminates the need for an onsite PBX. This turns any building with internet connectivity into an office. It can be a home, warehouse or coffee shop as long as there is an internet connection and an endpoint. With CPBX, a user can make configuration adjustments to their service from a web portal. Also, the employees within the company can exist anywhere but can all be managed under the umbrella of the CPBX system. The scope of support is expansive and covers anything that is directly within the service provider’s umbrella. This includes all of the hosted features and communications with the end points.
SIP Trunking is a product that is geared towards the customer who already has an IP PBX or an understanding of how they work. With this product the service provider is only there to send and receive calls to the IP PBX. The IP PBX conceptually emulates the analog PBX in that all of the features and lines are configured there opposed to Cloud PBX where everything is configured with the service provider. The scope of support is limited to the signaling between the service provider and the PBX and does not extend in to the customer’s personal network or configuration.

If I use VoIP, who can I call?

Anyone and everyone! You can also say goodbye to your long distance bill as well with unlimited local and long distance calling for businesses with vivo lines, like to call internationally? No problem! Phone calls are crystal clear and with our Cloud PBX Global plan you can make as many calls to more than 50 countries around the world.

What if I need to call 911?

VoIP includes E911 service, allowing you to connect to 911 just like a traditional> How will I know if I get a phone call?
When you get a phone call, your phone will ring just like normal. VoIP works exactly like you’re used to – all we’ve done is replace the high priced phone lines with VoIP’s low cost, high speed internet service.

Why Should I choose VoIP?

# The Bottom Line – With VIVO LINES, your business can save up to 70% on phone service when compared to some of our major competitors.
# Money Back Guarantee – Within the first 30 days of your activation you may upgrade or downgrade to any of our current promotional rates or cancel your plan with absolutely no hassle. If canceling, all we ask is that you return our hardware. Shipping, handling and activation fees, if any, are non-refundable. This offer applies to all plans other than our Enterprise Trunk and Call Center/Large Enterprise Trunk plans.
# Easy Transition – Each phone system is delivered preconfigured and tested. Installation is designed for the average user to get their office up and running in under an hour.
# That’s why we offer live support online and over the phone as well as a knowledgebase full of helpful information and articles to help answer any questions you may have regarding your service.
# Amazing International Plans and Rates – Do business internationally regularly? With our Cloud PBX Global Plan, you can make unlimited calls to 33 countries and low rates to other countries. With our local plans, you’ll still get great rates whenever you want to make calls internationally.
# No two companies are exactly the same and no two offices want their phone system setup the same way. With our online portal, you can easily add/delete/modify users, options and Auto Attendants without the expense of “calling the phone guy” anymore.
# Whether you have three remote offices or three hundred people working from home, VIVO LINES Cloud PBX brings all the features of the office to everyone. And with mobile apps for Android and iPhone, the office can be wherever you are.
# Phone Systems that scale with your Business – When it comes to choosing how to communicate with clients, business owners realize the importance of having a phone system that works for both them and their clients. With our Cloud PBX and SIP Trucking services you can escalate the size of your phone network at any time to match with the growing needs of your business, all at a fraction of the cost of AT&T and Verizon!